Claiming JobSeeker Payment (JSP) 001-19051501

This how an individual can declare JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers must declare as soon as possible online by means of the Services Australia website.

To qualify for JSP an individual need to:

– be of qualifying age for JSP
– fulfill Australian residence requirements for JSP
– be jobless, and
– looking for work and ready to take part in activities that increase their opportunities of discovering a job, or
– unable to work, study or look for work due to medical condition, health problem or employment injury, or
– utilized or studying full-time and are not able to carry out these due to a medical condition, health problem or injury and work or study to return to

If the client has actually indicated they are unable to work due to a short-lived incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers declaring JSP

A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours per week, and
– their earnings falls listed below the JSP earnings test cut-off

For instance, a self-employed DSP client is still working 30 hours weekly, but their income has lowered. See Rates and Thresholds.

In all cases, examine if the consumer is eligible to have their DSP restored before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they end up being qualified they must supply their checking account balances, proof of income and employment separation details.

Customers can begin an early claim online. They will have the ability to finish Your individual information, employment Your situations and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have less questions to answer in the online claim.

Customers can not finish Review and Confirm, Next steps or submit the claim online up until within 2 week of being qualified for JSP. They will get a suggestion notification 2 week before the eligibility date.

A detained individual might lodge a claim approximately 3 weeks before release from prison. These claims are not thought about early claims as the client is certified but not payable when they declare.

Customers transferring from a current income assistance payment can lodge an early claim up to 28 days before the date of credentials.

Online claims

Customers must develop a myGov account and link their Centrelink online account to it.

Once the consumer has actually connected their Centrelink online account to myGov, to start an online claim for JSP they need to:

– check in to myGov and access their linked Centrelink online account
– ensure their individual details are correct. From the menu, choose the My details > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a reduced question set as part of their online claim if they are:

– currently in receipt of an earnings assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a task exists to the consumer on their Centrelink online account homepage up to 28 days prior to losing certification for their present payment.

The job will enable the consumer to carry out a structured claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for consumers deemed not able or unsuitable to finish an online claim or candidates. ACC needs to also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or employment fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC means:

– the customer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a client begin a claim which can then be completed by the client in their Centrelink online account

Remote consumers

If the consumer resides in a remote location and typically utilizes an agent, Remote Service Centre, or phone to do company and is unable or unsuitable to finish an online claim, the client needs to be transferred to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for recognized remote customers.

The customer must have:

– the remote indication showing on the Customer Overview, or
– a property address in a remote place

To examine the address is in a remote place:

– browse the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with nominee arrangements

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, use an online claim initially. If they decrease the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of a person, motivate the candidate to help the person claim JSP using the person’s Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some situations, it might not be affordable for a client to finish all Required tasks prior to submitting their claim. These consist of exceptions when certain vulnerabilities exist, employment see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have paused all Transferring to an Area of Lower Employment Prospects (MALEP) assessments.

If the customer has moved address within the previous 26 weeks, Services Australia must identify if they have decreased their employment prospects by moving to a brand-new area.

If this holds true, the Service Officer should examine a possible MALEP work related exemption period.

Unemployed due to a voluntary act or misbehavior

If the consumer has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have happened.

Do not generate compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is received to recognize a non-compliance occasion has actually taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task seekers are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are qualified for a referral to a Labor force Australia or other expert supplier, will have an initial consultation scheduled during the Participation Interview. Attending this very first supplier consultation is called the job seeker’s RapidConnect requirement.

In a lot of cases, meeting RapidConnect requirements will identify the start date of the task seeker’s earnings support payment. Note: this goes through task candidates meeting any waiting periods and certification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new job seekers to the Workforce Australia online employment service. This leaves out task hunters living in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single client aged 55 years and employment over who have been getting an income assistance payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will automatically compute this and use the appropriate rate for employment eligible customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might provide to clients throughout their online claim. Employer details, name and ABN, will exist to the consumer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to verify the company within the claim. If a consumer verifies the employer, as soon as on payment, STP pre-filled earnings will be presented to the client when they report. If the consumer does not confirm the employer, when on payment, the STP employer may present to the customer once again when they report.