How to Claim

We’ll guide you through the claim procedure.

This guide will ask you a question and based upon your response show you another concern or outcome.

Before you begin, check if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may require to provide supporting documents to progress your claim.

We’ll let you understand the result of your claim. We’ll send out a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you believe we’ve slipped up you can ask us to review our choice.

We can assist if you remain in financial hardship or need special help while we process your claim.

4: Are you declaring JobSeeker Payment for yourself?

5: Do you have a Nominee arrangement in place?

To claim on somebody else’s behalf you should be authorised.

The individual you’re declaring for need to choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You require to have a plan in place to declare on somebody else’s behalf.

The person you’re declaring for will require to start the process. Check out how to include a Nominee plan using your online account.

7: Do you wish to declare online?

The easiest way is to claim online.

8: You can claim over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You don’t need to go to a service centre to make a claim. If you’re feeling unwell, or require to isolate yourself in your home, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you need a myGov account connected to Centrelink. If you do not have a myGov account, it’s easy to create one.

To link Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you require Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to connect to and make a claim.

1. In myGov, select View and employment link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Get JobSeeker Payment then follow the triggers to complete your claim.

13: Create a myGov account and show who you are to link to Centrelink

To declare a payment you need a Centrelink online account connected to myGov. If you do not have a myGov account, it’s simple to produce one.

Follow these actions.

1. Go to myGov and choose Create an account.
2. Read the Regards to usage. If you concur to the terms, select I agree.
3. Enter your email address, employment then verify this address using a code we email to you. Your myGov account need to utilize a special e-mail address. You can’t utilize the same email for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and employment get in answers.
6. You’ve produced your myGov account, choose Continue to myGov.

After you show who you are through myGov by getting in some details about you, you’ll get a CRN. We’ll examine if you currently have a CRN or develop one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity information.
4. Enter details from your Medicare card.
5. Enter some individual information and we’ll inspect them versus our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from among these files: – present Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise need identity information from among these documents:

– Australian chauffeur licence
– ImmiCard provided by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can submit your claim, you’ll need to visit a service centre to finish our identity requirements. You’ll need to provide us an acceptable photo identity file along with any other documents we may request for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you develop your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You require to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Sign in to myGov and prove who you are to link Centrelink

To claim a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity company that provides the strong level Digital Identity needed for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll require to enter your individual details, details from your identity files and verify your picture.

Find out how to set up the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, employment follow these steps to connect Centrelink and show your identity.

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your approval to share your details with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Start in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to declare after connecting Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can apply online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Get going.
4. Select Get JobSeeker Payment then follow the triggers to complete your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can apply online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view claim status, employment then Make a claim.
3. Under Job Seekers select Start.
4. Select Request JobSeeker Payment and follow the triggers to complete your claim.

We’ll tell you if you require to do anything else to finish your claim. We may ask you submit supporting documents to send your claim.

You can finish these actions up to 13 weeks before your situations change. You can then submit your claim 14 days before your scenarios change. We’ll contact you to remind you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to claim

To claim a payment you need a Centrelink online account connected to myGov. When you have a CRN we can create a Centrelink online account for you and link it to your myGov.

Follow these actions:

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Look For JobSeeker Payment and follow the prompts to finish your claim.

We’ll tell you if you require to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.

22: After you declare by phone

We’ll contact you if we require more information.

We’ll send you a letter to let you understand your claim result. If your claim is effective, we’ll let you know:

– when you’ll get your first payment
– how much you’ll get.

23: employment After you declare online

After you submit your claim online, you’ll get a receipt informing you:

– the ID variety of your claim
– the date we estimate your claim will be total.

If your Centrelink online account is linked to myGov, indication in now to track your claim online.

Sign in to myGov

You can also utilize the Express Plus Centrelink mobile app.

If you do not concur with our decision call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to review our decision.

To do your business with us, create a myGov account and link it to Centrelink.

You require to prove your identity before you declare a payment or service.

When you claim a payment or service, we’ll ask you for some files to support your claim.

If you or your partner quit working, or change from full-time to casual work we’ll require a Work Separation Certificate from you in some scenarios.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, update your details and get payments for you.